Jack Santos is a dynamic healthcare executive with over a decade of experience driving strategic growth, operational excellence, and financial turnarounds in healthcare organizations. He began his career as a volunteer EMT at 16, transitioning to the emergency room as an ER Tech. He later moved into pediatric case management and then joined the FQHC world by focusing on HIV care in a Ryan White Program. Afterward, he advanced to QA/QI coordination roles before stepping into healthcare administration.

Jack has a proven track record of transforming Federally Qualified Health Centers (FQHCs) and large health systems by optimizing revenue cycles, enhancing patient access, and implementing innovative care models. He excels in leading large teams, data analysis, and fostering a culture of performance improvement and patient-centered care. His leadership has resulted in significant operational improvements, including reducing non-billable visits by 88% and launching telehealth workflows that facilitated billable visits during the COVID-19 pandemic.

Additionally, he has secured millions in grant funding to drive community health initiatives. He holds a Master of Public Health, a Graduate Certificate in Health Management and Policy from Benedictine University, and a Bachelor of Arts in Psychology from Rutgers University. Lean Six Sigma Green Belt certified, Jack is fluent in Portuguese and Spanish. His leadership style is defined by a strategic vision, data-driven decision-making, and a relentless commitment to improving healthcare outcomes.